Classroom Support
If your class is in progress and you need immediate IT or A/V help:
- In an Engineering classroom,* call ITSG at 607-255-0778.
- In a non-Engineering classroom, call the appropriate contact from this campus-wide classroom support page.
* Bard, Carpenter, Gates, Hollister, Kimball, Olin, Phillips, Snee, Thurston, and Upson Halls.
Do you need A/V instructions for a classroom? Need IT, A/V, or facilities support with your Engineering or Bowers CIS classroom? Or for a classroom elsewhere on campus? Do you need additional equipment for your class?
A/V Instructions
Not sure how to work the A/V equipment in your classroom? See the classroom instructions posted near the podium or A/V equipment in each Engineering/CIS classroom.
Have an A/V issue, or need training? Follow the Where to Get Help instructions.
Where to Get Support — Inside Engineering/CIS
If your classroom or computer lab is in Engineering or Bowers CIS space —that is, in Bard, Carpenter, Gates, Hollister, Kimball, Olin, Phillips, Snee, Thurston, or Upson— get help as follows:
- If you need immediate IT or A/V help in your Engineering or Bowers CIS classroom, call the COECIS ITSG at 607-255-0778.
- If you need non-emergency IT or A/V help with your Engineering or Bowers CIS classroom, submit a COECIS ITSG ticket or email your request to itcoecis-help@cornell.edu (which will create a ticket).
- If you need urgent (non A/V) repair in any classroom, call Facilities and Campus Services at 607-255-5322.
- If you need facilities or furniture maintenance in an Engineering classroom, submit an Engineering facilities ticket or email your request to faccoecis-help@cornell.edu (which will create a ticket).
- If you need facilities or furniture maintenance in a Bowers CIS classroom, submit a Bowers CIS facilities ticket or email your request to facilities-help@cis.cornell.edu (which will create a ticket).
Where to Get Support — Outside Engineering/CIS
For all classrooms outside Engineering and Bowers CIS, classroom technology support is provided through the college that “owns” the room. See the classroom technology support information for contacting the appropriate support for your classroom. Engineering ITSG will provide backup support if needed, especially if there is an issue with your computer.
Additional Classroom Equipment
Is your classroom missing a piece of equipment that you need? MTEI maintains a library of classroom technology to loan out for use in classrooms.